Refund Policy

This policy applies to purchases made on Auto Spare Hub (ASH.LK). We operate a Sri Lankan automotive parts marketplace and coordinate checkout and customer support, while order fulfillment may be handled by approved sellers and delivery partners.

Customers may request cancellation before an order has been shipped. In general, orders can be cancelled while they are still pending review or confirmed but not yet dispatched.

If a card payment has already been captured through PayHere, any approved cancellation will be refunded to the original payment method. If a cash on delivery order is cancelled before collection, no payment will be charged.

Return requests are accepted within 7 calendar days of delivery when:

• the wrong item was delivered;
• the item arrived damaged or materially defective;
• the item is materially different from the listing description; or
• a return is otherwise approved by our support team in writing.

To qualify for a return, the item must be unused, not installed, complete with original packaging where applicable, and in the same condition in which it was delivered.

The following items are generally not eligible for return or refund unless required by law or delivered in error:

• items that have been installed, altered, opened, or used after delivery;
• electrical or electronic parts that show signs of fitting, tampering, or misuse;
• special-order, custom-order, or seller-sourced-on-request items;
• lubricants, chemicals, liquids, and sealed consumables once opened; and
• items damaged due to incorrect installation, negligence, accident, or normal wear.

Customers are responsible for checking part numbers, vehicle compatibility, model year, and other fitment details before placing an order. If you are unsure, contact us or the seller before payment. Returns based only on wrong selection or change of mind may be refused or approved subject to restocking and delivery deductions.

If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery at [email protected] or through our contact page. Please include your order number, a description of the issue, and clear photos of the item and packaging.

After review, we may arrange a replacement, exchange, repair guidance, store credit, or a refund depending on stock availability and the nature of the issue.

Once a return or cancellation is approved, we aim to initiate the refund within 7 business days after refund approval. Refunds for card payments are normally sent back to the original payment method used via PayHere.

Your bank, card issuer, or payment provider may take 5 to 10 additional business days depending on the bank or card issuer to post the refund to your account. For approved cash refunds after collection, we may process the amount by bank transfer or another mutually agreed method.

Original delivery charges are generally non-refundable unless the return is caused by our error, a seller error, or an item that arrived damaged or defective. If a customer return is approved for convenience or incorrect selection, return shipping, bank charges, and reasonable restocking costs may be deducted from the refund where permitted.

To request support, contact us with the following details:

• order number;
• customer name and phone number;
• reason for the request; and
• photos or other evidence if the item is damaged, defective, or incorrect.

For refund or return requests, contact Auto Spare Hub at [email protected], +94 70 123 4567, or visit our Contact Us page. Our support hours are Monday to Saturday, 9:00 AM to 6:00 PM.