Privacy Policy

Auto Spare Hub (ASH.LK) is an online marketplace serving customers and sellers in Sri Lanka. This policy applies to information collected through our website, checkout flow, customer support channels, and related services.

We may collect the following categories of information:

• account information such as name, phone number, email address, and login details;
• order and profile information such as delivery address, city, postal code, and order notes;
• transaction information such as order amount, payment status, and payment reference;
• communications you send to us through contact forms, support messages, or phone calls; and
• technical data such as IP address, browser type, device information, cookies, and usage logs.

Online payments are processed by PayHere or another authorized payment processor acting on our behalf. We do not store your full card number, card security code, or complete banking credentials on our website servers.

We may receive limited transaction information from the payment provider, such as payment status, transaction reference, masked payment details, and the amount paid, for order processing, reconciliation, and fraud prevention.

We use personal information to:

• create and manage customer accounts;
• process orders, coordinate seller fulfillment, and arrange delivery;
• communicate order updates, payment confirmations, and support responses;
• detect, prevent, and investigate fraud, abuse, or unauthorized activity;
• improve the performance, security, and usability of our website; and
• comply with legal, regulatory, accounting, and audit requirements.

We do not sell personal information. We may share relevant information only where necessary with:

• sellers fulfilling your order;
• payment processors such as PayHere for payment authorization and settlement;
• delivery, logistics, hosting, analytics, and customer support service providers;
• professional advisers or auditors where reasonably required; and
• law enforcement, regulators, or courts when disclosure is legally required.

We may use cookies, local storage, and similar technologies to keep you signed in, maintain shopping cart state, improve website performance, understand usage patterns, and support basic analytics and security monitoring.

You can manage cookie preferences in your browser settings, but disabling cookies may affect some website features, including login and checkout.

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

We retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, enforce agreements, and meet legal or tax obligations. When information is no longer required, we will delete it or anonymize it where reasonably practicable.

You may contact us to request access to, correction of, or deletion of personal information that we hold about you, subject to applicable law and legitimate business requirements.

You may also contact us if you want to update your account details, close an account, or ask a question about how we process your information.

Our website may contain links to third-party websites or use third-party infrastructure. We are not responsible for the privacy practices of third-party services that are not controlled by Auto Spare Hub.

We may update this Privacy Policy from time to time. Any material change will be posted on this page with an updated effective date. Continued use of the website after an update means you accept the revised policy.

For privacy-related questions or requests, contact Auto Spare Hub at [email protected], +94 70 123 4567, or Colombo, Sri Lanka.